bg365 Privacy Policy
At bg365, protecting your personal information is a fundamental part of how we operate. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold as a Player on our platform.
Your Privacy Matters: bg365 is committed to handling your personal data with care, transparency, and respect. This Privacy Policy applies to all Players, visitors, and registered members of bg365.ws. By using the bg365 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you have any questions, contact us at [email protected].
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Our Core Privacy Commitments
How bg365 Protects Your Data
These six principles define how bg365 approaches data privacy. They inform every decision we make about your personal information, from the moment you first visit our site to long after your account is closed.
bg365 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate and improve our services for you.
All data transmitted between your device and the bg365 platform is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are fully encrypted in transit.
bg365 collects only the personal data that is strictly necessary to provide you with a secure and compliant gaming experience. We do not collect data speculatively or beyond what is required for account management and verification.
You have the right to access, correct, and request deletion of your personal data at any time. bg365 honours all valid data subject requests promptly and without unnecessary delay.
bg365 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with our legal and regulatory obligations. Inactive accounts are subject to data minimisation procedures.
This Privacy Policy is written in plain English so that every bg365 Player in Bangladesh can clearly understand how their data is handled. We update this policy whenever our practices change, and we notify registered Players of material updates.
1 Introduction
This Privacy Policy ("Policy") describes how bg365 ("we", "us", "our", "bg365", "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the bg365 website located at bg365.ws and all associated services offered therein, including casino games, sports betting, live dealer tables, payment services, and promotional programmes.
bg365 operates as a safe and reliable online gaming platform built specifically for Bangladeshi players. We take our obligations with respect to data privacy seriously and have designed our data handling practices to be transparent, proportionate, and secure. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of your overall agreement with bg365.
By registering an account on bg365, making a deposit, placing a wager, or simply visiting the bg365.ws website, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data in the manner described herein. If you do not agree to this Policy, you must discontinue use of the bg365 platform immediately.
Data Controller: For the purposes of data protection law, bg365 is the data controller in respect of the personal data collected from Players using the bg365.ws platform. All data protection enquiries should be directed to [email protected].
2 Data We Collect
bg365 collects the following categories of personal data from Players and visitors to the platform:
2.1 Identity Data
This includes your full legal name, date of birth, gender, and a copy of your government-issued photo identification document (such as your National ID Card, passport, or driving licence) when provided as part of the KYC (Know Your Customer) verification process.
2.2 Contact Data
This includes your email address, mobile phone number, and, where provided, your postal address. Contact data is used to communicate with you about your account, process transactions, and deliver important service notifications.
2.3 Financial Data
This includes information about the payment methods linked to your bg365 account, such as your bKash mobile number, Nagad account number, Rocket account number, Upay account number, or bank card details (Visa or Mastercard). Please note that bg365 does not store full payment card numbers — card data is handled exclusively by our PCI-DSS compliant payment processors.
2.4 Transaction Data
A complete record of all financial transactions on your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and game results. Transaction records are retained for regulatory compliance purposes.
2.5 Technical Data
This includes your IP address, browser type and version, operating system, device type, screen resolution, time zone settings, and other technical identifiers collected automatically when you access the bg365 platform. Technical data is used for security monitoring, fraud prevention, and platform optimisation.
2.6 Usage Data
Information about how you interact with the bg365 platform, including the pages you visit, the games you play, the length of your sessions, your betting history, search queries made within the platform, and your responses to promotional communications.
2.7 Communications Data
Records of all communications between you and the bg365 support team, including emails, live chat transcripts, and support ticket histories. These records are retained to ensure quality of service and to assist with dispute resolution.
| Category | Examples | Mandatory? |
|---|---|---|
| Identity | Full name, date of birth, National ID / passport | Yes — for KYC and withdrawals |
| Contact | Email, mobile number (bKash/Nagad) | Yes — for account creation |
| Financial | bKash number, Nagad number, bank card (last 4 digits) | Yes — for payment processing |
| Transaction | Deposits, withdrawals, bets placed, winnings | Automatic — for all accounts |
| Technical | IP address, device type, browser | Automatic — for all visitors |
| Usage | Pages visited, games played, session duration | Automatic — for all users |
| Communications | Support emails, chat logs | When you contact support |
3 How We Collect Your Data
bg365 collects personal data through the following means:
- Direct interactions: Data you provide voluntarily when creating an account, completing the KYC verification process, making a deposit or withdrawal, contacting customer support, or responding to promotional communications.
- Automated technologies: Technical data and usage data collected automatically as you navigate the bg365 platform, using cookies, web beacons, server logs, and similar tracking technologies (see Section 7 for our full Cookies Policy).
- Third-party sources: Data received from payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank) for the purposes of processing and verifying transactions. Data received from identity verification service providers used during the KYC process. Data received from fraud prevention and anti-money-laundering screening services.
- Game providers: Limited gameplay and session data received from licensed game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) for the purpose of dispute resolution and game integrity auditing.
4 Purpose of Processing Your Data
bg365 processes your personal data for the following specific and legitimate purposes:
- Account registration and management: To create, maintain, and administer your bg365 account, including processing login credentials and maintaining your account preferences and history.
- Identity verification (KYC): To verify your identity and age (21+) in compliance with our obligations to operate a safe and responsible gaming platform. KYC verification is required before any withdrawal is processed.
- Payment processing: To process deposits and withdrawal requests via your selected payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank), and to maintain accurate financial records of all transactions on your account.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and any other prohibited conduct described in our Terms & Conditions.
- Regulatory compliance: To fulfil our obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.
- Responsible gaming: To monitor gameplay patterns, identify potential problem gambling behaviours, and enforce responsible gaming tools (deposit limits, session timers, self-exclusion) in accordance with our Responsible Gaming Policy.
- Customer support: To respond to your enquiries, resolve disputes, and maintain a record of communications between you and the bg365 support team.
- Platform improvement: To analyse usage patterns and technical performance data in order to improve the bg365 platform, optimise game delivery, and develop new features.
- Marketing communications: To send you personalised promotional offers, bonus notifications, and seasonal promotions (such as Eid specials or BPL cricket promotions) where you have opted in to receive such communications. You may withdraw marketing consent at any time by contacting [email protected].
5 Legal Basis for Processing
bg365 processes your personal data on the following legal bases:
- Contractual necessity: Processing is necessary to perform the contract between you and bg365 — i.e., to deliver the gaming services you have registered for, process your transactions, and manage your account.
- Legal obligation: Processing is necessary to comply with applicable legal and regulatory requirements, including KYC/AML obligations and responses to lawful authority requests.
- Legitimate interests: Processing is necessary for bg365's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming enforcement, provided that such interests are not overridden by your rights and interests.
- Consent: Processing is based on your freely given, specific, informed consent — for example, where you opt in to receive marketing communications from bg365. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before your withdrawal.
6 Sharing Your Personal Data
bg365 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data may be shared with the following categories of third parties only where strictly necessary and only for the purposes described in this Policy:
6.1 Payment Service Providers
bg365 shares the minimum necessary personal and financial data with payment processors — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank — for the sole purpose of processing deposits and withdrawals on your account. These providers are required to handle your data securely and in accordance with their own privacy obligations.
6.2 Identity Verification Providers
To fulfil our KYC obligations, bg365 may share your identity documents and personal details with third-party identity verification service providers. These providers verify the authenticity of documents submitted and return a verification result to bg365. Your data is not retained by these providers beyond the verification process.
6.3 Game Providers
Licensed game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited session and gameplay data for the purpose of delivering game services, resolving technical disputes, and conducting game integrity audits. These providers do not receive your full personal profile or financial data.
6.4 Regulatory and Law Enforcement Authorities
bg365 may disclose your personal data to regulatory bodies, law enforcement agencies, or other competent authorities where required to do so by law, court order, or in response to a legitimate legal process. bg365 will, where legally permitted, notify you of any such disclosure.
6.5 Fraud Prevention and AML Services
bg365 uses third-party fraud detection and anti-money-laundering (AML) screening services. Relevant data points — such as IP address, device fingerprint, transaction history, and identity data — may be shared with these services to protect the platform from financial crime.
Important: In all cases where data is shared with third-party processors, bg365 requires those parties to enter into appropriate data processing agreements and to implement adequate technical and organisational security measures. bg365 remains responsible for ensuring that your data is handled lawfully by all parties acting on its behalf.
7 Cookies & Tracking Technologies
bg365 uses cookies and similar tracking technologies to improve your experience on our platform, maintain your session, prevent fraud, and analyse usage patterns. The following types of cookies are used on bg365.ws:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent CSRF attacks, load-balance requests across servers | Session |
| Functional | Remember your language preferences, game preferences, and responsible gaming settings | Up to 12 months |
| Performance / Analytics | Measure page load times, game loading performance, and user navigation flows to improve the platform | Up to 24 months |
| Security | Device fingerprinting and fraud detection signals used to identify suspicious login attempts | Up to 12 months |
You may control or disable cookies through your browser settings. Please note that disabling strictly necessary cookies may prevent you from logging in to your bg365 account or using certain platform features. bg365 does not currently use third-party advertising cookies or cross-site tracking cookies for external marketing purposes.
8 Data Retention
bg365 retains your personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to any overriding legal or regulatory obligation to retain it for a longer period. The following general retention periods apply:
- Account data and KYC documents: Retained for the duration of your account's active status, plus a minimum of 5 years following account closure, in compliance with our anti-money-laundering record-keeping obligations.
- Transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with financial record-keeping requirements.
- Communications (support tickets, emails, chat logs): Retained for up to 3 years from the date of the communication, for the purposes of dispute resolution and quality assurance.
- Technical and usage data (logs, IP records): Retained for up to 12 months from collection, unless retained for longer in connection with a specific fraud investigation or legal proceeding.
- Marketing preferences: Retained until you withdraw your marketing consent, at which point your preferences will be updated and you will be removed from all marketing lists within 30 days.
Upon the expiry of the applicable retention period, bg365 will securely delete or anonymise your personal data in a manner that prevents it from being reconstructed or identified.
9 Data Security
bg365 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the bg365 platform.
- Encrypted storage of sensitive personal data and financial records on bg365 servers.
- Access controls ensuring that only authorised personnel with a legitimate business need can access personal data, on a strictly need-to-know basis.
- Firewall protection and continuous intrusion detection monitoring on all platform infrastructure.
- Regular security audits and vulnerability assessments conducted by qualified security professionals.
- Multi-factor authentication available for Player accounts to provide an additional layer of login security.
- Data breach response procedures — in the event of a confirmed data breach that is likely to result in a risk to your rights or freedoms, bg365 will notify affected Players without undue delay.
Your Role in Security: While bg365 takes extensive measures to protect your data at the platform level, you also play an important role. Please use a strong, unique password for your bg365 account, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.
10 Your Data Rights
As a Player on the bg365 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account username and the specific request. We will respond within 30 days of receipt.
- Right of Access: You have the right to request a copy of all personal data that bg365 holds about you, along with information about how it is being used.
- Right to Rectification: You have the right to request that any inaccurate or incomplete personal data held by bg365 be corrected or updated without undue delay.
- Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to its processing and bg365 has no overriding legitimate interest to continue. This right is subject to bg365's legal obligations to retain certain data (see Section 8).
- Right to Restriction of Processing: You have the right to request that bg365 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to its processing pending verification of bg365's legitimate grounds.
- Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data where bg365 relies on legitimate interests as the legal basis, and where you believe your rights and interests override those legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
bg365 will not charge a fee for handling data rights requests in normal circumstances. However, where a request is manifestly unfounded or excessive, bg365 reserves the right to charge a reasonable administrative fee or to refuse the request. In either case, bg365 will explain its reasoning in writing.
11 Minors & the 21+ Age Requirement
bg365 is strictly an adults-only platform. Access to the bg365 platform is permitted only to individuals who are 21 years of age or older. bg365 does not knowingly collect, store, or process personal data relating to any individual under the age of 21.
During the registration process, all applicants are required to confirm that they are aged 21 or above. Where bg365 has reasonable grounds to believe that a registered Player is under the age of 21, the account will be immediately suspended pending a formal age verification review. If the Player is confirmed to be under 21, the account will be permanently closed, all funds will be returned (less any winnings derived from underage play), and all personal data associated with the account will be deleted in accordance with our data retention policy.
Parental Controls: If you are a parent or guardian and you believe that a minor in your household has accessed or registered on bg365.ws, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and data deletion, as a matter of priority. We also recommend using parental control software to restrict access to gambling websites for minors in your household.
12 Third-Party Links & Services
The bg365 platform may contain references to or integrations with third-party services — such as licensed game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — that operate under their own independent privacy policies. bg365 is not responsible for the privacy practices of these third parties.
When you interact with a third-party service through the bg365 platform — for example, when you initiate a bKash deposit or launch a game powered by Pragmatic Play — your data may be processed by that third party in accordance with their own terms. We encourage you to review the privacy policies of any third-party services you use in connection with your bg365 account.
bg365.ws does not host external advertising banners or affiliate tracking links from third-party advertisers. Any links visible within the bg365 platform point exclusively to internal pages within the bg365.ws domain.
13 Updates to This Privacy Policy
bg365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data handling practices, legal obligations, or the services we offer. When a material change is made — meaning a change that meaningfully affects how your personal data is processed or your rights as a data subject — bg365 will notify registered Players via email to the address on file, or via an on-screen notification displayed upon their next login to the platform.
The updated Privacy Policy will take effect 7 days after the date of notification, unless the change is required to comply with an immediate legal obligation or to address a security threat, in which case it may take effect immediately. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the bg365 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you must cease using the platform and may request account closure by contacting [email protected].
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bg365 handles your personal data, please contact our support team. We are committed to responding to all data-related enquiries promptly and transparently.
For all privacy-related requests, including data access, rectification, deletion, and objection:
[email protected]
Response within 30 days (BST, UTC+6)
Our support team is available around the clock, every day of the year — including public holidays, Eid, Victory Day, and major cricket tournament days.
24/7 · Bangladesh Standard Time (UTC+6)
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